Refund policy
Our Promise
We want you to love every piece in your 1007 Gift Box. If something isn't right, you have 30 days from delivery to return or exchange your order, and any damaged, defective or incorrect item is replaced or refunded at no cost to you.
This policy applies to all orders placed on 1007jewelry.com. Please read it before placing your order.
Order Cancellations
You may cancel your order within 12 hours of placing it, as long as it has not yet been shipped. Approved cancellations receive a full refund, including any shipping fees paid.
Once an order has been shipped, it can no longer be cancelled. You can still return it under our 30-Day Returns policy below.
To cancel, email us as soon as possible with your order number.
Damaged, Defective or Incorrect Items
If any piece arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery. We will send a free replacement of the affected piece or refund its value. You do not need to return the item.
Please include:
- Your order number
- Clear photos of the affected piece(s) and the packaging
- A short description of the issue
For a single piece inside a Gift Box, the refund value is the box price divided by the number of pieces in the box (for example, $69 ÷ 3 = $23 per piece).
30-Day Returns
Changed your mind? You may return your Gift Box within 30 days of delivery for a refund of the box price.
Holiday returns: Gift Boxes ordered between November 15 and December 31 can be returned or exchanged until January 31 of the following year.
To be eligible:
- The complete Gift Box must be returned, including all pieces, the jewelry box and any included cards, since boxes are priced as a set
- All pieces must be unworn, undamaged and in their original condition
- The return must be approved by us before you ship it
Return shipping is paid by the customer. Please use a tracked shipping service, as we cannot refund returns that are lost in transit. Never send a return without first contacting us; we will provide the return address and instructions.
Exchanges
Would you prefer different pieces? You may exchange pieces from your Gift Box for other available pieces within 30 days of delivery, once per order.
- Contact us with your order number and the pieces you would like instead.
- Within 7 days of our approval, return the original pieces unworn and in their original condition, using tracked shipping (return shipping is paid by the customer).
- Once we receive them, we ship your new pieces free of charge.
Exchanges depend on stock availability. If a requested piece is unavailable, we will help you choose another or process a refund for the returned pieces.
Lost, Delayed or Undelivered Packages
Orders are processed within 1–3 business days and usually arrive within 6–10 business days after shipping. You will receive a tracking number by email once your order ships.
- Not delivered within 30 days of shipping, or no tracking update for 15 days: contact us and we will send a free replacement or issue a full refund.
- Marked as delivered but not received: please check with neighbors, your mailbox and building reception, then contact us within 5 days of the delivery date. We will open an investigation with the carrier and, if the package cannot be located, send a one-time free replacement.
- Incorrect address: please double-check your shipping address at checkout. We are not responsible for packages sent to an incorrect address provided by the customer; reshipping in this case is at the customer's cost.
Refunds
Approved refunds are issued to your original payment method within 5 business days of approval (or of receiving your return). Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.
Prefer store credit? Instead of a refund, you may choose store credit for the full refund amount. It is sent to you by email as a 1007 gift card within 2 business days of approval and never expires.
Original shipping fees are non-refundable, except when the refund is due to our error (a damaged, defective, incorrect or lost item).
If you have an issue with an order, please contact us before opening a dispute or chargeback with your bank. We respond quickly and will always work with you to resolve it.
Non-Returnable Items and Exclusions
The following cannot be returned or exchanged:
- Earrings that have been worn, for hygiene reasons (unless defective)
- Items that show signs of wear, misuse or damage after delivery
- Partial Gift Boxes returned for a refund (exchanges of individual pieces are allowed as described above)
- Free gifts or promotional items
- Items not purchased from 1007jewelry.com
- Requests made after the applicable return window
Our jewelry is gold-plated, waterproof stainless steel. Gradual changes from everyday wear, scratches, or contact with perfume, lotions, chlorine and harsh chemicals are not considered defects.
How to Start a Request
Email support@1007jewelry.com with the subject line "Return Request – Order #____" (or "Exchange" / "Cancellation") and include:
- Your full name and order number
- The reason for your request
- Photos, if the item is damaged, defective or incorrect
You can also reach us on WhatsApp at +972 50-786-6089. We reply within 1–2 business days.
1007 Jewelry · Beer Sheva, Israel · support@1007jewelry.com
We may update this policy from time to time. The version published on our website at the time of your order applies.